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Blackchair (blackchair)

Blackchair

CX Competitive Analysis & Customer Relationships
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CX analysis is crucial to understanding and fixing the flaws in your omnichannel customer journey. If your customer sent you three different emails and called customer service twice to complete a task, would you know about it? Customers may be able to engage you on multiple levels, but if the experience is disconnected, discombobulated and defragmented, then it only hurts the customer experience (CX) and your reputation as a service provider.
about a month ago from web
Blackchair

The Agile Cloud Migration Process, UC, CX platform : Blackchair
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Agile cloud migration is a complex process, one that is best broken down into different steps. While cloud providers can help, contact centres are largely better off working with a partner that can help facilitate their shift to another platform. Working with a different partner ensures smooth operations on the new UC platform, minimal disruption to work on the current platform, and secures data.c
about 3 months ago from web

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Reading, Berkshire, UK

Blackchair is a provider of voice, data and contact center services and solutions. CX DevOps Automation for Genesys, Avaya, Cisco. With over 14 years experience, partnering with Blackchair helps you boost innovation in speed and quality. Blackchair is a provider of voice, data and contact center services and solutions.

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